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San Francisco Paratransit

Provides van and taxi services to people with disabilities, unable to independently use public transit due to a disability or disabling health condition. Major programs include:
  • SF Access - ADA Paratransit - a pre-scheduled, ADA-compliant van providing door to door transportation.
Service Area:

Also covers Treasure Island, the Marin Headlands, and north Daly City (San Mateo County).

CA - San Francisco County - San Francisco

Contact Information

Main Address:

68 12th Street
1st Floor

San Francisco CA 94103

 
Open:
Close:
Mon
9:00 am
Tue
9:00 am
Wed
9:00 am
Thu
9:00 am
Fri
9:00 am
Sat
closed
Sun
closed

Closed on major holidays.

Location Information

Description:

Between Market and Mission Street

Other Public Transit:

Civic Center BART at Market Street

Disabilities Access:

All wheelchair accessible

Program Details

Eligibility:

General SF Paratransit Eligibility:

To be eligible for paratransit, you must be unable to use Muni's accessible buses, trains, or streetcars some or all of the time, without the aid of another person. Guidelines for eligibility come from the Americans with Disabilities Act (ADA). You are eligible to use paratransit services if you fall into one of the following categories:

1) You are unable to use the fixed route system. You are unable to independently board, ride, or disembark from an accessible Muni bus, train, streetcar or BART train some or all of the time.

2) The fixed-route system is not accessible. You are functionally able to independently navigate, board, ride, and disembark from an accessible Muni or BART vehicle, but there are no accessible vehicles on the route providing service to a particular destination. Riders in this category must use accessible Muni or BART routes/vehicles whenever they are available.

3) You are not able to get to or from the system. You have a specific impairment-related condition that prevents you from traveling to or from a bus stop or rail station some or all of the time.



Paratransit Taxi and Ramp Taxi Eligibility:

Available to kidney dialysis patients, people over 80 years old, wheelchair users and select others (contact for additional eligibility).

Application Process:

Call 415-351-7050, pick up application at SF Paratransit Office, or download online at http://www.sfparatransit.com/docs/app_english.pdf. The application has a 21 day processing time with a follow-up second level assessment.

To use SF Access - Reservations must be made one to seven days in advance, and service provided within one hour of your requested time.

Program Fees:

Most free, taxi service available at steeply discounted rates

Documents Required:

Photo ID and debit card for taxi service

Normal Wait Time:

Service typically provided within one hour of scheduled time.

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